“Having an idea is a good thing. But it’s still better to know how to bring it forward.”
Henry Ford
An entrepreneurial path made of passion, commitment, ideas, business. A success thanks to the strength of our company, to the consistency maintained compared to our values and principles, with a great capacity for innovation. History and organization of the company are our best presentation. The fact that we are today is the result of long work and constant dedication, talent and enthusiasm because no ideal becomes real without sacrifice.
“Perfection is reached only if you are aware that there isn’t.”
L. R.
IFM offers its services through specific divisions. The corporate organization ensures that the divisions in their work are supported by transverse units of General Management, Administration and Finance, Purchasing and Management Control, Human Resources. The rely on a streamlined and capillary structure allows to anticipate and respond in a timely manner and on time to every issue and to treat in a straightforward manner the relationship with the customer.
In a service or in a product quality is not what you put in but what the customer gets out“
Peter Drucker
Having raised the quality control to the status of fundamental technique of the company was the major premise that IFM has made the base of its strategic development. The quality applied to all sectors of the company has helped to improve the health and the character. Customer satisfaction means that production, standardized not centrally, can be customized and tailored to the individual customer needs. Starting from the principles of TOTAL QUALITY MANAGEMENT all company functions contribute to design at the same time the product and the strategies. The principles that inspire our work are:
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Orientation to the process (JIT, Quality of the trial and the input, circles of quality);
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Orientation to the costumer (Co-makership and researches, satisfaction);
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Involvement operational core (circles of quality, training);
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Continuous improvement.
With this spirit IFM has obtained important certifications for both catering and cleaning services:
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ISO 9001:2008 Quality Management System;
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ISO 14001:2004 Environmental Management System;
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ISO 22000:2005 for the safety and hygiene of food;
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UNI EN ISO 22005:2008 traceability system internal;
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OHSAS 18001:2007 Occupational Health and Safety Assessment: international standard for the management of the health and safety of workers for the health and safety of workers;
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SA 8000:2008 Management System of social responsibility.
“The best way to predict the future, is to invent it”
Alan Kay
Nowadays the success of an innovation process is no longer tied to the originality of concept, or of the business idea, as to its execution, the quality of the team, processes and the speed with which will be proposed on the market. The development of our strategic vision is able to define the overall design of our corporate plan, the soft skills that allows the translation of the concept into a product or service actually feasible and viable solution to the customer. Before a new transformations and new scenarios one street is possible: new solutions.
“Change is inevitable, personal growth is a choice.”
Bob Proctor
Human resources management is at the center of the MFIS management process, is a potential source of our competitive advantage. People are the core value of our organization. Give value to our human capital, investing in skills and personal development are the keys of our success. There are three incentives that IFMuses to motivate its employees to give their best contribution to the achievement of business objectives: engagement, training and development. We have developed a system for monitoring the career development of employees, in order to ensure the performance and create a dynamic and motivational model that is in tune with business strategies and continual and constant changes in the market. Designing the training plans for his employees IFM starts from a precise mapping of skills presents in-house and is able to provide highly qualified staff for the services management at startup. Have benchmarks points and work on a prospective vision that can anticipate the market became increasingly complex and competitive, to IFMmeans giving value to its resources, investing in their skills, giving them specific responsibilities and receiving the valuable contribution. The corporate code of ethics declares completely such principles, sets standards of moral conduct, provides for the staff an operational guide to grab opportunities that arise and develop every day the business with honesty and integrity.
